.FAQs
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What kind of gear and programs do you use?
A. I work professionally with my 2019 Panasonic LUMIX S1 Full Frame mirrorless DSLR.
---With an 85 mm f/1.8 and 24 to 105mm F4 L-Mount S Series lens.
Work with a 67mm and 77mm Freewell brand of a Threaded Hard Stop Variable ND Filter 2 to 5 Stop.
Process all my photos on a Delkin Device 120GB Premium XQD memory card.
Editorial programs used: Lightroom, Photoshop, Luminar AI, and additional presets used.
Do I have to order prints through you?
A. Absolutely, you are welcome to check out my store on my website! However, I do not currently and personally handle my prints at the moment.
I am partnered with industry-leading professional print labs to fulfill products' automatic fulfillment. Their print lab partners are dedicated to helping professional photographers deliver premium products to my clients.
Here are the list of printing companies I am partnered with:
- WHCC
- ProDPI
- Miller's Professional Imaging
- Mpix
- Loxley Colour
- Atkins Pro Lab
When will we receive our images/prints?
A. Print orders vary and usually take couple business days to a week to process. Depending on your location and the speed of production and shipping overall.
Although, if purchased a digital download, means it will be immediate and there will be a secure link sent to your email.
Do you edit the photos yourself?
A. Absolutely! I personally edit and retouch all the images taken through Abobe Lightroom Classic, Photoshop 2024 and Luminar AI.
What is your shipping and return policy?
A. -Shipping Policy
L e n a. M a e. [Photography]TM is NOT responsible for lost or stolen packages once they have been delivered. A confirmation email from the shipping carrier used in each transaction will be sent to the purchaser.
-Unauthorized Returns
Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a fee of 15% plus applicable shipping and handling fees.
What are your safety precautions that you have been taking during the pandemic period?
A. Great question! I want everyone to be as safe, comfortable as possible and practicing social distancing! The positive thing is with technology, we can still talk with one another but through the screen. It is common that we often may have clients who are worried about their safety and have the right to be.
In person during appointments, sessions, or collaborations, I always wear a mask and remain within 6 feet from the clients.
Will your watermark still be on my purchased prints or digital downloads?
A. No, as you will see watermarks on the prints later on (during shopping experience and before check out time, it will no longer be placed on the prints and/or digital downloads you've purchased.
**NOTE: Watermark is to both the copyright protection and marketing of digital works of L e n a. M a e. [Photography]TM & C R U N C H i E Studio.
I have so many questions to ask.
A. Feel free to message or email me at Lena.Mae.Photography@gmail.com, or DM me on Instagram: @Lena.Mae.photographyTM. I look forward to hearing from you and answer any questions you may have!